At MeddeyGo, we prioritize delivering high-quality products and ensuring customer satisfaction. If you encounter any issues with your order, we are committed to resolving them through returns, replacements, or refunds.

Eligibility for Returns/Exchanges

1. Short Shipment

• Notify us within 48 hours of delivery for incomplete shipments.
• Share the invoice and photos/videos of the package to initiate an investigation.

2. Damaged Product on Delivery

• Report damages within 48 hours of receipt.
• Provide photos/videos of the damaged product and packaging.
• Resolution options include:
• Replacement
• Local repair (reasonable repair costs reimbursed upon submission of proof). Customers may need to arrange repair services (e.g., electricians/carpenters).
• Refund
• Customers must repack items in the original packaging or arrange new packaging if the original is damaged. Repacking costs will be reimbursed.

3. Defective Product

• Notify us within 7 days of receipt for non-functional products.
• Share photos/videos to help our technical team resolve the issue.
• If unresolved, a replacement will be issued.
• Customers are responsible for repacking products in the original packaging. Repacking costs must be borne by the customer if original packaging is unavailable.

4. Incorrect Product Delivered

• Report within 48 hours if you receive an incorrect product.
• Share proof (photo/video) of the product received.
• The correct product will be delivered, and the incorrect product will be collected.
• Customers are responsible for repacking products in the original packaging. Repacking costs must be borne by the customer if original packaging is unavailable.

5. Change of Mind

• Returns due to change of mind must be initiated within 7 days.
• Products must be unused and in the original packaging.
• Customers are responsible for repacking costs if the original packaging is unavailable.
• For pickups arranged by us, courier charges will be deducted from the refund.

Non-Returnable Items

• Customized or personalized products (e.g., engraved items, occupational therapy or hospital furniture).
• Products showing signs of use, tampering, or missing accessories.

Replacement and Refund Policy

Replacement Process

• Upon receiving your complaint, we will assess the evidence and offer an appropriate resolution (replacement, repair, or refund).
• Replacement depends on stock availability. If the exact item is unavailable, a refund will be provided.

Refund Process

• Refunds will be processed via the original payment method within 7-10 business days after inspecting the returned product.

Courier Damage Claims

• In cases where the damage is due to courier handling, we will raise a claim with the logistics partner and provide a resolution based on their response.

Legal Jurisdiction

• Any disputes arising from this policy or transactions on MeddeyGo shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

Frequently Asked Questions (FAQs)

Q1: What should I do if I receive a damaged product?

A: Report the issue within 48 hours of delivery. Provide photos/videos of the damaged product and packaging. Based on the assessment, we will offer a replacement, repair, or refund.

Q2: What if my order is incomplete?

A: If you receive a short shipment, notify us within 48 hours by sharing the invoice and photos/videos of the package. Missing items will be shipped after verification.

Q3: Can I return a product if I change my mind?

A: Yes, except for customized products (e.g., occupational therapy items or hospital furniture). The product must be unused, in its original packaging, and returned within 7 days. Return shipping charges will be borne by the customer or deducted from the refund if we arrange the pickup.

Q4: What happens if I receive the wrong product?

A: Contact us within 48 hours, providing photos/videos of the incorrect product and packaging. We will arrange for the correct product to be shipped and the incorrect one to be collected.

Q5: The product I received is not working. What should I do?

A: Report the issue within 7 days, sharing evidence (e.g., photos/videos). Our technical team will first attempt to resolve the issue remotely. If unresolved, we will send a replacement.

Q6: How long does it take to process a return or replacement?

A: Most issues are resolved within 7-10 business days of receiving all required details and the returned product, if applicable.

Q7: What if I want a refund instead of a replacement?

A: Refunds are available for eligible cases. Once the returned product is received and inspected, the refund will be processed within 7-10 business days.

Q8: Who pays for the return shipping?

A:

• For defective, damaged, or incorrect products, MeddeyGo covers the return shipping costs.
• For change-of-mind returns, customers bear the return shipping cost, or it will be deducted from the refund.

Q9: What if I lost the original packaging of the product?

A: Customers must arrange repacking of the product. If the original packaging is unavailable, the repacking expense will be borne by the customer.

Q10: Can I cancel my order?

A: Orders can be canceled before shipment. Once shipped, cancellations are subject to the return policy.

Q11: How do I contact customer support for returns?

A: You can reach out to us via:

• WhatsApp: +91 9310334275
• Email: [email protected]
• Phone: +91 8586 012345

Q12: Can I return an item to a different address?

A: Return pickups can only be arranged from a new address if our logistics partner provides services in that area.

Q13: What if pickup service is not available in my area?

A: In areas where pickup service is unavailable, customers must courier the product to the designated address. The return shipping charges will be reimbursed upon submission of proof of payment.